But all too often companies confound customers with broken promises, painful processes and poor service. Customer Plus offers a wide skill set to meet the demands of modern day customer management. Marketing, employee engagement and process improvement all under one roof and working together with the simple aim of winning and keeping customers for our clients.We teach how improving customer experience creates a happier more efficient working environment and improves financial performance. Customer Plus's consultants work with organisations of all shapes and sizes.
Services
Great customer experience begins at the top and requires the understanding and commitment of senior executives. Customers are emotional and how they are treated is at least as important to them as what they buy. The quality of customer experience should be monitored, and service problems should be recovered quickly and learned from.
An excellent core product or service and the associated R&D to keep up to date with customers wants and needs. A culture that allows and encourages employees to be creative and entrepreneurial within company procedures. Creating and maintaining a customer-focused culture will bring more customers through the door - and will make them want to return!
Research allows us to fully understand and analyse your current situation of 'where you are now' so we can determine 'where you want to be'. Market research allows us to understand your marketplace and produce a tailored plan to help you reach your goals. Well conducted research provides insight into the motivations and attitudes which drive your customers' and employees' behaviour.
Good marketing communications get the right message, to the right audience, at the right time. Your brand needs more than competitive advantage, it needs to tell a story. We help to define and tell your story so your brand matters, your position strengthens, and your organisational performance excels.
Reviews (1)
Lawrence Johnson
Apr 21, 2022
